Legal

Returns & Exchange Policy

Last updated: [EDIT: insert date]. This placeholder follows a standard Nigerian small-business e-commerce template — have it reviewed by a qualified lawyer before publishing, and confirm the actual timeframes and conditions with the business owner.

1. Inspection on Delivery

Please inspect your mattress or bedding item at the point of delivery. Report any visible damage or incorrect item to our team immediately, ideally before the delivery team leaves.

2. Eligibility for Return or Exchange

[EDIT: Insert your actual policy — e.g. "Items may be returned or exchanged within [X] days of delivery if they are damaged, defective, or significantly different from what was ordered, provided the item is unused and in its original condition."]

3. Non-Returnable Situations

[EDIT: e.g. Custom-cut or bulk/institutional orders made to specification]
[EDIT: e.g. Items damaged after delivery due to misuse]
[EDIT: e.g. Change of mind after [X] days]

4. How to Request a Return

Contact us on WhatsApp at 0806 717 8810 with your order details and photos of the issue. We will guide you through the next steps.

5. Refunds

[EDIT: Insert your actual refund method and timeframe — e.g. "Approved refunds are processed via bank transfer within [X] business days" — and update once online payments via Paystack/Flutterwave are live.]

6. Warranty

[EDIT: Insert any manufacturer or depot warranty terms for Marta Foam products, e.g. coverage period and what is/isn't covered.]

7. Contact

Marta High Quality Foam Depot, Romans 9:15 Plaza, Arroma Junction, Awka, Anambra State, Nigeria.
Phone/WhatsApp: 0806 717 8810

[EDIT: This is placeholder boilerplate text with bracketed fields. Please confirm the actual policy details with the business owner and have it reviewed by a qualified Nigerian lawyer before publishing.]